(LV005) Downstairs Studio Just Steps from the Pool

This was our third stay in a unit at Legacy Villas and we enjoyed it fully. The unit was clean, comfortable, and in a quiet location close to a satellite pool and fountain. It was also close to the path which meanders around the resort along the mountain base. Great place for desert walks. Management was very helpful in answering questions about the TV and the fireplace was fixed promptly. The whole property is beautiful and very well maintained. There are fountains everywhere.

We have rented from California Vacation Villas in the past, always great service and prompt to respond with any questions.

Joy is great.!!

Caught unaware that we would be charged to our Visa a further $106.00 for Homealone fees that had never been discussed, we were not impressed. We stayed only 2 weeks and expected a much nicer room for the amount of funds we paid. The Legacy Villa community was overall a lovely area but our studio suite was disgusting. The bathroom drawers were filthy, dirty kleenix and garbage were found under the bed and the bedside table. Cobwebs above window and shattered lamp shades left little to be pleased with. This owner needs to seriously look at her place.

Manager's Response

Everything was amazing, but the AC unit was extremely loud. We were woken up each time the AC went on. In addition, the air vents were blowing in our faces when sleeping. No matter how we moved the vents the air was still very strong.

I was here on business and this location was perfect. The room was clean and very nice. There were painters throughout the property every day but that was no problem as I was away everyday. The property is beautiful.

We stayed here for Stagecoach as were really impressed. The unit was in great condition and very clean. The bed was one of the most comfortable I have ever slept in. We did have an issue with AC but management addressed the issue right away. I cannot recommend this property and management company enough. I will be back soon.

we love coming here and will do so again.

After being in the desert caring for my Mon all summer, moving from hotel to hotel I contacted Joy at CA Vvillas. She was my angel. I explained my situation and she immediately set to work to get me into this beautiful place by sundown. Where I remained the whole month of November and have been back several times. Comfortable, cozy, quiet - steps to amazing pool and hot tub. A fabulous fitness center and beauty all around! A real gem in the desert. Thank you for giving me peace during this stressful time.

Manager's Response

Linens were not fresh. Shower head was not good at all-water sprayed everywhere. Instructions told me to take out my own trash- so why do I pay a cleaning fee of $95? Better staying at a hotel where room cleaning service is included in the bill. Air conditioning system is very LOUD- couldn't sleep- woke up every timethe AC fan would kick on.

Manager's Response

First off let me say Legacy Villas is a beautiful property in a great location. The grounds are maintained well and the pools are spotless. Even the security guards are great. This is our second stay at the Legacy Villas and well probably stay again, but not through CA Vacation Villas management group. There are a dozen agencies who list these condos for rent; well try one of those if there is a next time. We give Legacy Villas 5 stars and CVV 2 stars with a zero for their housekeeping staff.
Our first stay was in a pets allowed room that was so dusty and full of dander I was sick the entire trip. We chose LV005 because it didnt allow pets. Unfortunately housekeeping didnt clean it any better worse really. The vacuum was clogged so bad we had to request a different one. We were delivered a vacuum full of dirt that also had clogged filters that we had to empty and clean. It was no wonder there were dust tracks all around the perimeter of the room.
The ceiling fan had 1/2in of dust on it. We complained, but no one came to clean it. My 62 year old husband had to balance on the bed to clean it!
We pulled back the blankets to find the sheets upside down (end-to-end) so we pulled the bed apart to remake it only to find the correct end was tucked in the bottom because it was filthy. We immediately called for new sheets but it was late and they didnt get us new sheets until two days later (after we were brought queen sheets twice). The man who delivered them at 8pm on our third day was very rude and insisted we put them on the bed before he left. He paced at the door clearly agitated with us when it was his fault he didnt read the tags forcing us to sleep on dirty sheets for two nights.
Bear in mind that we were charged $85 for housekeeping. In our opinion not only should we have been refunded this amount, but they should have paid us the $85! Our comments to them were ignored.
Our advice: go with another rental agency, but stay at the Leg

Manager's Response

A well-run vacation rental operation. Property was as described in the promotional information. The unit was well-maintained. However, the carpet and bathmats were heavily soiled. The duvet was stained with what appeared to be blood. Bath tissue, towels and kitchenette supplies were insufficient for the length of our 6 night stay. The air conditioning unit was very noisy. Within hours of check-out, we were accused via e mail of having removed towels from the unit, an accusation which was subsequently withdrawn. Poor communication between housekeepers and an overseer apparently caused the misunderstanding. We were insulted to be accused of theft. The overseer needs lessons in diplomacy and guest relations. To have an otherwise pleasant rental experience marred in this manner was deeply disturbing.

Manager's Response

Beautiful condo in a beautiful community. Quiet, clean and everything we could have asked for. Would stay their again without hesitation and recommend to my friends.

Manager's Response

Loved the location and the accommodation was great ! The pool was beautiful and I was often the only one enjoying it for much of the day. The condo was stocked with all disposable plated glasses and cutlery but had no knives. I did go purchase some little paring knives which I left there. There was a couple of lights missing light bulbs but they were fixed by the afternoon by just emailing the contact person that is available for any maintenance issue in the condo. Very impressed by he promptness.

Manager's Response

Loved the location and the accommodation was great ! The pool was beautiful and I was often the only one enjoying it for much of the day. The condo was stocked with all disposable plated glasses and cutlery but had no knives. I did go purchase some little paring knives which I left there. There was a couple of lights missing light bulbs but they were fixed by the afternoon by just emailing the contact person that is available for any maintenance issue in the condo. Very impressed by he promptness.

Manager's Response

Nothing more than a delightful week in LQ. Very attentive and professional staff and property management. Microwave did not work and was replaced within a couple of hours. The unit was clean and attractive as was the complex. Our only comment is that with 6 pools there should be at least one adult only pool for grumpy old folks. ;-)

Manager's Response

Perfect get away for my family ! Looking forward to coming back

Manager's Response